Education
2017 - 2021
Sweet Briar College
-
Bachelor's Degree in Business & Economics
Relevant Courses:
-
Human Resources Law & Ethics
-
Entrepreneurship and Innovation
-
Strategy in Global Environment
-
Computer Applications in Business
Activities and societies:
-
Volleyball Club- Secretary and Historian (2018)
-
Social Media Marketing Intern for Mary Helen Cochran Library (March - April 2020)
Skills
& Software
Notable Skills:
-
Administrative Support
-
Customer Service
-
Social Media Marketing
-
Project Management
-
Database management
Software:
-
Salesforce ( Service Cloud )
-
Microsoft Office ( Word, PowerPoint, Excel )
-
ClickUp & Trello
-
WordPress
-
Slack
Certifications
March 2022
Salesforce Certified Administrator | Salesforce
● The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.
January 2022
Diversity: Beyond the Checkbox-Unconscious Bias | The Diversity Movement
● Diversity: Beyond the Checkbox-Unconscious Bias course is used by national organizations to train their teams on diversity, equity, and inclusion.
April 2021
Marketplace Simulations Certificate of Completion | Marketplace Simulations
●The marketplace is an educational game for undergraduate through executive students. Players develop and test their business acumen by competing in a virtual business world.
May 2021
Mimic Social Certificate of Completion | Stukent
●Mimic Social is a social media marketing simulation used by students to create and manage simulated social media marketing campaigns for Facebook, Instagram, YouTube, Twitter, LinkedIn, and Pinterest.
Work
Experience
February 2021
-
Present
Associate Success Guide | Salesforce
● Engaging with customers across all account segments, delivering programs and 1:1 success guidance to Salesforce customers.
● Partnering with Success Managers and Sales Teams and playing a crucial role in providing the right recommendation at the right time, enabling customer value realization at scale.
August 2021
-
January 2022
Vendor Success Associate | CureMint
● Support the Vendor Success Team Lead in confirming orders for customers through phone and email correspondence
● Work closely with the Customer Success Team and Vendor Success Team Lead to iterate on their Vendor Sync projects
● Build relationships with vendors by gathering purchase order updates in an efficient and timely manner
● Manually update order timeline stages in CureMint to closely mirror real-time vendor updates of purchase orders
August 2019
-
May 2021
Library Assistant | Sweet Briar College
• Assist patrons when looking for reading or research materials, and instruct patrons in the use of computers, scanners, and photocopiers
• Set up new accounts and issue library cards, and maintain library equipment in proper working order
• Maintain records of new and used items received, issued, stored, returned, and file according to the library
May 2020
-
July 2020
Social Media Intern | Kniccs N Knaccs
• Brainstormed campaign ideas to promote business growth and development while promoting transparency between customer and company
• Provided Q&A sessions for customers to know about recent business changes to operations
• Posted business updates and events on social media platforms such as Facebook, Instagram, and Twitter
• Analyzed analytics to gauge the success of campaigns
• Created and managed the company website via WIX
May 2020
-
July 2020
Entrepreneurial Summer Program | Upkey
• Participated in a virtual internship that included an 8-week leadership development program that included business ethics, entrepreneurship, personal growth, and project management learning
• Participated in a business pitch competition, where we won 1st place for our idea of UVCLEAN (out of 104 teams)
May 2020
-
July 2020
Social Media Intern | Kniccs N Knaccs
• Brainstormed campaign ideas to promote business growth and development while promoting transparency between customer and company
• Provided Q&A sessions for customers to know about recent business changes to operations
• Posted business updates and events on social media platforms such as Facebook, Instagram, and Twitter
• Analyzed analytics to gauge the success of campaigns
• Created and managed the company website via WIX